Contact
For technical problems, feedback or privacy enquiries you can reach us by email. Please include your iOS version and the Abentoo version from the settings – this helps with troubleshooting.
Support
Help with questions about Abentoo. You will also find many answers directly in the app under Settings.
Frequently asked questions
How do I get started with Abentoo?
On first launch Abentoo automatically creates an account – without email or password. Enter your name, accept the privacy policy, and you can create your first trip right away.
How do I restore my account on a new device?
Link your account with “Sign in with Apple”. This lets you reopen the same account after switching devices or reinstalling. Without an Apple link, recovery depends on the iCloud Keychain on the original device.
What happens if I reinstall the app?
Your trip content stays on the server. On the same device with an active iCloud Keychain, access can often be restored automatically. Otherwise Sign in with Apple or a previously exported account access helps.
How does the crew work?
As the crew owner you generate an 8-digit invitation code under Settings → Crew; it is valid for 30 minutes. Other Abentoo users enter that code to join your crew and can then see shared trips, checklists, logbook entries and vehicle data. Members can leave the crew at any time.
Which notifications does Abentoo send?
Only those that match your planned events: check-in windows, departure, open bookings, payment deadlines and vehicle reminders. Each category can be enabled or disabled individually in the settings.
How do I export or delete my data?
Under Settings → Export my data you receive a JSON file with your personal data. Under Settings → Delete account and all data you irreversibly remove your account and all associated content.
The app reports “API unavailable” – what should I do?
Check your internet connection. Under Settings → Support you can see the current API status. If problems persist, write to us at support@abentoo.de – we will take care of it.
Which devices does Abentoo run on?
Abentoo is a native iOS app for iPhone. iPad is supported but primarily optimised for iPhone. There is currently no Android or web version.
What works without an internet connection?
Abentoo automatically stores trips, checklists, logbook entries and vehicle data locally – these are available even without a mobile network. Photos and attachments are not cached in offline mode. Abentoo syncs any changes as soon as a connection is available again.
What happens when the trial period ends?
After 30 days Abentoo switches to read-only mode: existing trips, checklists and logbook entries remain fully visible, but creating or editing them requires the one-time purchase. You can unlock Abentoo in the app under Settings → Premium.
I have already bought Abentoo – how do I restore my purchase?
Go to Settings → Premium → Restore purchase in the app. Abentoo will check your purchases via the App Store and unlock you again. Make sure you are signed in with the same Apple ID you used for the original purchase.
How do I find activities for a stop?
Open a stop and tap the Activities section. Using the Discover button, Abentoo shows you sights, restaurants, nature spots and more within a 5 km radius of the stop – no location permission needed, as the stop coordinate is used as the reference point. You can filter by category or search by free text and bookmark results directly to the stop.